Open letter from your peers in the B2B SaaS world

Open letter from your peers in the B2B SaaS world

Open letter from your peers

in the B2B SaaS world

#DontGetMeWrong

#DontGetMeWrong

#DontGetMeWrong

Enough Talk.

Let's Truly Understand Our Customers

Enough Talk.

Let's Truly Understand Our Customers

Enough Talk.

Let's Truly Understand Our Customers

Transform how we act on customer feedback.

Join the movement.

Transform how we act on customer feedback.

Join the movement.

Transform how we act on customer feedback. Join the movement.

In every business, the real bosses are the customers. They drive our decisions, our innovations, and ultimately, our success. But here's the truth — most of us aren't really listening.

In every business, the real bosses are the customers. They drive our decisions, our innovations, and ultimately, our success. But here's the truth — most of us aren't really listening.

In every business, the real bosses are the customers. They drive our decisions, our innovations, and ultimately, our success. But here's the truth — most of us aren't really listening.

We have the tools, the meetings, the data, but

are we understanding?

We have the tools, the meetings, the data, but

are we understanding?

We have the tools, the meetings, the data, but

are we understanding?

The Status Quo Isn't Cutting It

The Status Quo Isn't Cutting It

The Status Quo Isn't Cutting It

We're hiding behind screens, summarizing feedback, ticking boxes. But understanding goes beyond this. It's about connecting dots, seeing the full picture, making changes that matter. 

We're hiding behind screens, summarizing feedback, ticking boxes. But understanding goes beyond this. It's about connecting dots, seeing the full picture, making changes that matter. 

We're hiding behind screens, summarizing feedback, ticking boxes. But understanding goes beyond this. It's about connecting dots, seeing the full picture, making changes that matter. 

It's Time for a Change! 

It's Time for a Change! 

It's Time for a Change! 

Not with more tools, but with a new mindset. One where every voice counts, every feedback leads to action, and every team member, from engineer to executive, knows what our customers truly need and want.

Not with more tools, but with a new mindset. One where every voice counts, every feedback leads to action, and every team member, from engineer to executive, knows what our customers truly need and want.

Not with more tools, but with a new mindset. One where every voice counts, every feedback leads to action, and every team member, from engineer to executive, knows what our customers truly need and want.

Tell us your #DontGetMeWrong moment

  • Got any facepalm or eureka moments from the field? We’re all ears. Share it with #DontGetMeWrong on your favorite platform. Let’s get the hashtag trending!


  • Why settle for broken whispers when we can have clear dialogues? Challenge the norm. Let’s turn this into a massive brainstorming session. What can we do better?


Spread the Word: Think of two (or ten) folks who’d love this? Pass it on. The more, the better.

  • Got any facepalm or eureka moments from the field? We’re all ears. Share it with #DontGetMeWrong on your favorite platform. Let’s get the hashtag trending!


  • Why settle for broken whispers when we can have clear dialogues? Challenge the norm. Let’s turn this into a massive brainstorming session. What can we do better?


Spread the Word: Think of two (or ten) folks who’d love this? Pass it on. The more, the better.

  • Got any facepalm or eureka moments from the field? We’re all ears. Share it with #DontGetMeWrong on your favorite platform. Let’s get the hashtag trending!


  • Why settle for broken whispers when we can have clear dialogues? Challenge the norm. Let’s turn this into a massive brainstorming session. What can we do better?


Spread the Word: Think of two (or ten) folks who’d love this? Pass it on. The more, the better.

Join us in pledging to do better, to really listen, to truly understand

Sign up to show your support and share your story of

customer understanding done right.

Join us in pledging to do better, to really listen, to truly understand

Sign up to show your support and share your story of

customer understanding done right.

Join us in pledging

to do better, to really listen, to truly understand

Sign up to show your support and share your story of customer understanding done right.

#DontGetMeWrong

#DontGetMeWrong

#DontGetMeWrong

Spread the Word. Demand Better.

Spread the Word. Demand Better.

Spread the Word. Demand Better.

This isn't just about us. It's about setting a new standard across B2B SaaS. Share this with your network, your team, your boss. Let's make real understanding the norm, not the exception.

This isn't just about us. It's about setting a new standard across B2B SaaS. Share this with your network, your team, your boss. Let's make real understanding the norm, not the exception.

This isn't just about us. It's about setting a new standard across B2B SaaS. Share this with your network, your team, your boss. Let's make real understanding the norm, not the exception.

This page is a collective effort by individuals across the B2B SaaS sector.